Refund Policy

Issuance of Refunds

• 1. The processing time of your refund depends on the type of refund and the payment method you used.
• 2. The refund period / process starts when Dora has processed your refund according to your refund type.
• 3. The refund amount covers the item price and shipping fee for your returned product.

Refund Types

Dora will process your refund according to the following refund types

• 1. Refund from returns - Refund is processed once your item is returned to the warehouse and QC is completed (successful).
• 2. Refunds from cancelled orders - Refund is automatically triggered once cancelation is successfully processed.
• 3. Refunds from failed deliveries - Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address.

Payment Method	Refund Option	Refund Time
Debit or Credit Card	Debit or Credit Card Payment Reversal	10 working days
Equated Monthly Installments	Debit or Credit Card	10 working days
Rocket (Wallet DBBL)	Mobile Wallet Reversal / Rocket	7 working days
DBBL Nexus (Online Banking)	Card Payment Reversal (Nexus)	7 working days
bKash	Mobile Wallet Reversal / bKash	7 working days
Cash on Delivery (COD)	Bank Deposit	7 working days
	Dora Refund Voucher	2 working day

Note: Maximum refund timeline excludes weekends and public holidays.

Modes of Refund	Description
Bank Deposit	The bank account details provided must be correct. The account must be active and should hold some balance.
Debit Card or Credit Card	If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Dora, please contact your personal bank.
bKash / Rocket Mobile Wallet	Similar to bank deposit, the amount will be refunded to the same mobile account details which you inserted at the time of payment.
Refund Voucher	Vouchers will be sent to the customer registered email ID on Dora and can be redeemed against the same email ID.

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.